07-02-2014, 12:11 AM
Sacateca wrote:WELL, SEEMS I'M NOT GOING TO GET A FREE GUITAR FROM MONOPRICE:
"Are you saying that by helping you to make certain your new set of Route 66 guitars does not have this problem
I have now completely voided my warranty? Is that how I am to be rewarded?
I love this guitar! I would not have wanted to have to mail it to you when you have no replacements in stock.
Oh well. I've learned my lesson. Next time something like this happens I'll keep my big mouth shut and not try to help the company.
Let them find out the hard way
Thanks for the lesson"
MY COMMENT:
It's all for the best. Guess I needed something to happen to kill all desire
for me buying a black Les Paul from that company. I no longer want to buy one, right?
RIGHT???
THEIR RESPONSE:Thank you for contacting us at Monoprice.com. In regards to your inquiry, That unfortunately is not correct. Though yes altering the design of an item can void the warranty. Generally it is recommended before making alterations, though the alterations may be to resolve a problem with the item any alterations of the item can void the warranty, We do offer Technical Support via Live Chat as well as the email where any information is able to be provided as to a possible design flaw, once that information is provided that then allows us to make the proper notes on the item based on your specific order, as well then provide any further information as to alterations, or replacement. Though contact is generally recommended before altering the design. The information you have provided is appreciated and is being reviewed.
"Are you saying that by helping you to make certain your new set of Route 66 guitars does not have this problem
I have now completely voided my warranty? Is that how I am to be rewarded?
I love this guitar! I would not have wanted to have to mail it to you when you have no replacements in stock.
Oh well. I've learned my lesson. Next time something like this happens I'll keep my big mouth shut and not try to help the company.
Let them find out the hard way
Thanks for the lesson"
MY COMMENT:
It's all for the best. Guess I needed something to happen to kill all desire
for me buying a black Les Paul from that company. I no longer want to buy one, right?
RIGHT???
THEIR RESPONSE:Thank you for contacting us at Monoprice.com. In regards to your inquiry, That unfortunately is not correct. Though yes altering the design of an item can void the warranty. Generally it is recommended before making alterations, though the alterations may be to resolve a problem with the item any alterations of the item can void the warranty, We do offer Technical Support via Live Chat as well as the email where any information is able to be provided as to a possible design flaw, once that information is provided that then allows us to make the proper notes on the item based on your specific order, as well then provide any further information as to alterations, or replacement. Though contact is generally recommended before altering the design. The information you have provided is appreciated and is being reviewed.