08-24-2011, 12:00 AM
NORTON 360
The idle scan was automatically running every 30 minutes because that was the longest I could set it before it would automatically run when I was not using the computer. Norton had set it up so that, when you install the 360 program, it automatically went into the idle scan when you would not use the computer for a while and it would scan compressed, encrypted files that I learned are ALREADY SECURE and don't need to be scanned. When this would happen my computer would lock up on me and it was driving me nuts!
Today I FINALLY got fed up and had a marvelous online chat with a Norton tech support lady located in India. Ordinarily, at best, I would understand about half of what she would say on the phone, but with an online chat I understood her perfectly as she wrote me. It was a miracle! She could actually write without an Indian accent! It was fun as she took over my computer and did what needed to be done to turn off the automatic Idle Time Optimizer and then turn off the Compressed Files Scan
Just in case any of you may be having a similar problem here are the basic instructions of what she did:
Open Norton 360
Left-click on Settings,
then click on Administrative settings,
then turn off Idle Time Optimizer by left-clicking on it and save your changes by clicking on APPLY
The automatic idle time scan will now only work once a week and that can't be stopped or changed
However, the real problem was that it was automatically scanning compressed, encrypted files that she told me are already secure and don't need to be scanned.
So from the main 360 page...
Click on Tasks,
then click on Settings (along the top of the window),
click on where it say Antivirus, (upper-left of window)
click on the tab that says Scans and Risks,
then Turn OFF Compressed Files Scan by left-clicking on it and save the changes by clicking on APPLY
That should solve the problem...I hope
The idle scan was automatically running every 30 minutes because that was the longest I could set it before it would automatically run when I was not using the computer. Norton had set it up so that, when you install the 360 program, it automatically went into the idle scan when you would not use the computer for a while and it would scan compressed, encrypted files that I learned are ALREADY SECURE and don't need to be scanned. When this would happen my computer would lock up on me and it was driving me nuts!
Today I FINALLY got fed up and had a marvelous online chat with a Norton tech support lady located in India. Ordinarily, at best, I would understand about half of what she would say on the phone, but with an online chat I understood her perfectly as she wrote me. It was a miracle! She could actually write without an Indian accent! It was fun as she took over my computer and did what needed to be done to turn off the automatic Idle Time Optimizer and then turn off the Compressed Files Scan
Just in case any of you may be having a similar problem here are the basic instructions of what she did:
Open Norton 360
Left-click on Settings,
then click on Administrative settings,
then turn off Idle Time Optimizer by left-clicking on it and save your changes by clicking on APPLY
The automatic idle time scan will now only work once a week and that can't be stopped or changed
However, the real problem was that it was automatically scanning compressed, encrypted files that she told me are already secure and don't need to be scanned.
So from the main 360 page...
Click on Tasks,
then click on Settings (along the top of the window),
click on where it say Antivirus, (upper-left of window)
click on the tab that says Scans and Risks,
then Turn OFF Compressed Files Scan by left-clicking on it and save the changes by clicking on APPLY
That should solve the problem...I hope